Refund policy

Shipping, Returns & Store Credit Policy

Last updated: 31/8/2026

Thank you for shopping with GG Electronics. Please review this policy before placing your order.

1. Order Processing

Orders are generally processed within [1–5 business days] after payment is completed.

Some products are shipped directly from international fulfillment partners, including suppliers located in China. Processing times may vary because of supplier availability, weekends, holidays, or high order volume.

Tracking information will be provided once your order has shipped.

2. Shipping Time

Estimated delivery is:

10–25 business days after shipment

This is an estimate, not a guaranteed delivery date. Delays may occur because of customs, weather, holidays, carrier delays, transportation disruptions, or other circumstances outside our control.

The shipping estimate does not include the order-processing period.

By placing an order, you acknowledge that international delivery may take up to 25 business days or longer in exceptional circumstances.

3. Customs and Import Fees

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility. GG Electronics does not control or determine these fees.

4. Final Sale and Store Credit Policy

All purchases are final sale.

We do not provide cash refunds or refunds to the original payment method for change of mind, incorrect product selection, incorrect size or color, shipping delays within or reasonably near the estimated delivery period, refused delivery, customs fees, or incorrect shipping information.

Where a remedy is approved under this policy, store credit is the only form of compensation available, unless a refund or other remedy is required by applicable law.

Store credit:

  • May only be used at GG Electronics
  • Is not redeemable for cash
  • Cannot be transferred or exchanged for cash
  • Will be issued after the claim has been reviewed and approved
  • May not include original shipping charges unless required by law

5. Damaged, Defective, or Incorrect Items

Although all sales are final, we may issue store credit or provide a replacement for products that arrive:

  • Damaged during shipping
  • Defective or non-functional
  • Significantly different from the item ordered
  • Missing essential parts or components

You must contact us within 24 hours / 7 days] of delivery.

Your request must include:

  1. Your order number
  2. A description of the problem
  3. Clear photographs of the product and packaging
  4. A video demonstrating the issue, if applicable

We may request additional information before approving a claim. If the issue is verified, GG Electronics may issue store credit, send a replacement, or provide replacement parts, at our discretion and as required by applicable law.

Claims submitted after the required reporting period may not qualify for assistance.

6. Lost or Undelivered Packages

If tracking shows that your order is still in transit, please allow the estimated delivery period to pass before contacting us.

If your package has not arrived after 25 business days from the shipment date, use  contact form on the website   so we can review the shipment status.

We may require cooperation with a carrier investigation. If the claim is approved, the available remedy may be a replacement or store credit rather than a cash refund, except where otherwise required by law.

If tracking shows that a package was delivered to the address provided at checkout, we are not automatically responsible for theft, loss, or misplacement after delivery.

 

8. Order Acceptance

We may cancel or refuse an order because of suspected fraud, inventory issues, pricing errors, incorrect product information, or fulfillment limitations.

If we cancel an order before shipment, the applicable remedy will be determined in accordance with applicable law. Where permitted, store credit may be offered instead of a cash refund.

9. Legal Rights

This policy does not limit any rights or remedies that cannot legally be excluded under the laws applicable to your purchase.

Nothing in this policy is intended to exclude legally required consumer protections for defective goods, misrepresentation, non-delivery, or other mandatory consumer rights.